// case study · 2024
Fintech Onboarding Flow
Reduced drop-off by 41% across KYC steps.
ReactNode.jsWebhooks
Problem
Users abandoned onboarding mid-KYC because errors were unclear and progress wasn't saved across sessions.
Approach
Rebuilt the flow as a stateful wizard with autosave, clearer error states, and webhook-driven status updates from the compliance provider - full-stack ownership of UI and API.
Tech stack
ReactNode.jsPostgreSQLZodStripe Identity
Outcome
Completion rates improved by 41%. Support tickets related to onboarding dropped significantly in the following quarter.